Refund and Returns Policy

Effective Date: 7/22/26
Company: Orixa Mart LLC
Contact: info@orixamart.com

At Orixa Mart, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are accepted.

1. Eligibility for Returns

You may request a return if:

• The product is defective, damaged, or incorrect
• The request is made within 7–14 days of delivery
• The item is unused and in original packaging

2. Non-Refundable Items

The following items are not eligible for refunds:

• Digital products or downloadable items
• Used or damaged items (not due to our fault)
• Items marked as final sale

3. Refund Process

• Submit a request via email at info@orixamart.com
• Provide order details and proof (images if applicable)
• Once approved, the product must be returned
• Refunds will be processed within 5–10 business days

4. Shipping Costs

• Customers are responsible for return shipping unless the item is defective or incorrect
• Original shipping charges are non-refundable

5. Exchange Policy

We offer exchanges for defective or incorrect items, subject to availability.